Shipping & Returns

SWURLY Hair Accessories

Returns

If your looking at this page you trusted us enough to make a purchase and we really appreciate your business.

Please look at the details in the sleep cap to choose the appropriate size cap for your hair type.

Due to the nature of our products we cannot resale used hair accessories. Inspect your items upon receiving them. To be eligible for a return, your item must be unused and in the same condition that you received it.

We want you to be happy with your purchase. There is nothing worse than bad customer service! These products were created to enhance your beauty routine and make your life easier. We will work with you to make sure you enjoy your SWURLY purchase.

Shipping cost are not covered for returns.

Note these non-returnable items:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

It may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.

Please contact us at dione@lauftylife.com with any processing questions.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dione@lauftylife.com and send your item to: PO Box 1022, Sun Prairie WI 53590, United States.

Shipping

To return your product, you should mail your product to: P.O. Box 1022, Sun Prairie WI 53590, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.